Credentialing with Excellence: A Look Inside the Privileging Department

Credentialing
Bonnie Hays, CPCS

The Privileging Department at Royal Surgical Associates is truly unmatched. I recently joined this powerhouse team as the Manager of Credentialing, Privileging, and Licensing—and I couldn’t be more excited about what we’re building here. Our team supports clinicians by providing hands-on administrative assistance for obtaining hospital and surgery center privileges. We’re also your go-to resource for state medical licenses, controlled substance registrations, and DEA numbers.

 

Think of us as your one-stop shop—streamlined, efficient, and deeply experienced. Each team member brings unique skills and perspectives to the table, and we operate with an “all-hands-on-deck” mentality to ensure no one is ever left unsupported.

 

Credentialing Shouldn’t Be Hard

In my years of experience, I’ve seen firsthand how overwhelming the credentialing process can be for clinicians. From tracking down verifications to navigating state-specific requirements, there’s a lot involved—but it doesn’t have to be hard.

 

At RSA, we do the groundwork before an application even begins. We research thoroughly, provide accurate and up-to-date contact information, and ensure that anyone reviewing one of our clinician files has everything they need right away—no chasing down missing pieces.

 

As I like to say, “I have an obsession with putting all the pieces of the puzzle together—to make it as simple and seamless as possible for the Medical Staff Office preparing a clinician’s file.”

 

Driven by Innovation and Excellence

Our team is driven by a shared commitment to creativity, innovation, flexibility, and mindfulness. We don’t just follow a checklist—we build solutions, shape the process, and constantly improve how we support our clinicians and partners.

 

With over 20 years in the credentialing and privileging space—including roles in hospital medical staff offices and the locum tenens industry—I’m passionate about revolutionizing how healthcare credentialing is done. I believe in building departments from the ground up, developing best-in-class processes, and delivering white-glove service every step of the way.

 

As a proud holder of the CPCS certification from the National Association of Medical Staff Services (NAMSS), I bring both expertise and heart to everything we do. For me, serving clinicians and easing their administrative burden is not just a profession—it’s a privilege.

 

At RSA, your credentialing is our priority.

 

Keep it fresh. Keep it right. We look forward to working with you!

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